A little clarity.
A cleaner home.

Start with our estimate form. Tell us about your home, choose a service and any extras, and select a preferred date. We review your request and contact you to confirm the scope, price and appointment. Sending a request does not reserve a visit.

Your estimate considers the service, property type, bedrooms, bathrooms, area to be cleaned, condition, levels and selected extras. Supply preferences, pets and visit frequency can also affect the price. Review the breakdown before submitting; we confirm the final quote before booking.

The final estimate breakdown shows the cleaning subtotal, HST as a separate line and the total in Canadian dollars. Review the total before sending your request. Your confirmed quote and invoice show the tax breakdown, so HST is not added twice.

Enter only the area you want cleaned. Bedrooms and bathrooms establish the starting scope; the area helps us check whether the space is larger than the included allowance. An area adjustment applies above that allowance, rather than charging twice for the same space. Choose “Not sure” if you do not know.

It is a starting estimate based on your selections. We review the details and any photos, then confirm a fixed quote. If the actual scope is materially different, we discuss any price change before starting. We do not add unapproved work to your bill.

Yes. Choose the available recurring frequency in the estimate form to see the applicable pricing. Recurring savings apply to standard maintenance cleaning; deep cleaning is quoted separately. There is no minimum number of visits.

Payment is due after your clean, by e-transfer or card. We provide the payment instructions and can email your invoice. You do not need to pay to submit an estimate request.

Standard cleaning maintains a home that is already in reasonably good condition. Deep cleaning allows for more detailed work and built-up dirt. Choose your service to review its included checklist, and tell us about areas that need extra attention.

The Services page and estimate form show the room-by-room scope for your selected service. Kitchen, bathroom, bedroom and living-area tasks vary by cleaning type. We confirm the agreed scope with your quote.

Select the available extras in the estimate form. Some tasks may already be included in your chosen service. Review the included checklist and price breakdown so you only request the additional work you need.

Let us know whether the property will be empty and when you need access handed over. Empty cupboards and appliances that are included in the clean, remove belongings and rubbish, and make sure water and electricity are available. Tell us if furniture will remain.

Yes. Select post-renovation cleaning, enter the approximate area and describe the work completed. Photos help us assess dust and residue. Let us know whether trades are still on site and whether debris remains so we can confirm the scope and timing.

We clean residential houses, condos, apartments and townhouses in Mississauga, Oakville and Burlington. If you are nearby, send us your postal code and we will confirm whether we can help. Our online services are for residential cleaning.

We do not offer mould remediation, biohazard or pest-related cleanup, hoarding cleanup, carpet shampooing or steam cleaning, high exterior windows, or work requiring more than a two-step ladder. See our service exclusions. Please flag anything unusual before booking.

Yes, when you choose standard supplies. You can also select your own complete kit or the eco option in the form. Each choice has its own description and any price adjustment is shown in your estimate.

Yes. Select the client-supplied option to see the credit. You need to provide the complete kit: suitable cleaning products, cloths, brushes, bags, a working vacuum, mop and bucket. Any specialist equipment must suit the service. A single preferred product does not qualify as a full kit.

Tell us about allergies, fragrance sensitivities and surfaces that need special care in your request. You can review the eco option or ask us to use suitable products you provide. We will confirm what we can accommodate before booking; no product is suitable for every person or surface.

Yes. Select whether there are pets in the home so the estimate includes the applicable adjustment. Let us know about heavy shedding and any special instructions. Keep pets in a comfortable, secure area during the visit so we can work safely.

No, as long as access has been arranged. Tell us whether you will meet the team, use concierge access or arrange another entry method. Share working keys or codes privately once the appointment is confirmed, rather than including them in photos.

Clear everyday clutter from surfaces and floors, put away valuables and fragile items, and make the areas you want cleaned accessible. Arrange building entry and parking, secure pets, and point out delicate surfaces or priorities. You do not need to clean before we arrive.

Please include parking details, the unit number and any concierge or entry arrangements. For condos, check any building requirements before the visit. Let us know about access restrictions early so we can plan the appointment.

Photos are optional, but they help us assess the scope and prepare an accurate quote. You can attach up to 16 photos. Kitchen, bathrooms, floors and any areas of concern are useful. Avoid including people, personal documents or access codes.

The estimate form shows an approximate duration based on the service and your selections. Home condition, size and extras can change the time needed. We confirm the visit details with you; an arrival time is not a promise that the cleaning will finish at that time.

The calendar in the estimate form reflects our current working hours and available capacity. Choose a preferred slot at least 24 hours ahead. We confirm the appointment after reviewing your request; availability can change until then.

Yes. Email hello@bunnycleaning.ca at least 24 hours before your appointment to move or cancel it without a fee. If plans change closer to the visit, contact us as soon as possible so we can discuss the arrangements.

Tell us within 24 hours of your visit if something in the agreed scope was missed or not cleaned properly. We will arrange to return and re-clean the affected area at no charge. This covers the agreed cleaning work; it is not a refund policy or an extension of the original scope.

Yes, Bunny Cleaning has liability insurance. If you need insurance documentation or have a question about coverage for your property, please contact us before booking.

Contact us promptly with the details and any helpful photos. We will review the issue and discuss the next steps with you. Please tell us about fragile items, existing damage and special handling instructions before the cleaning begins.

Let us know if you have a team preference. We will confirm what is available when scheduling your visits. We keep your agreed cleaning scope and priorities on file to help maintain consistency.